Cancellation & Refund Policy

This Cancellation & Refund Policy explains how cancellations, refunds, and billing adjustments are handled for GenVocals, an online platform providing AI-powered text-to-speech services.

By subscribing to or using GenVocals, you agree to the terms outlined below.

1. Subscription Plans

GenVocals offers subscription-based access to its text-to-speech services. Plan details, pricing, and billing cycles are clearly displayed at the time of purchase.

All subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the selected plan).

2. Cancellation Policy

a) How to Cancel

You may cancel your subscription at any time by:

Once cancelled, your subscription will remain active until the end of the current billing period.

b) Effect of Cancellation

  • No further charges will be applied after cancellation
  • You will continue to have access to paid features until your current billing cycle ends
  • Cancellation does not delete your account or data unless requested

3. Refund Policy

a) General Policy

Due to the digital and on-demand nature of GenVocals services, all payments are generally non-refundable once the service has been accessed or used.

b) Exceptions

Refunds may be considered in the following cases, at GenVocals’ discretion:

  • Duplicate or accidental charges
  • Technical issues that prevent service usage and cannot be resolved by our support team
  • Billing errors caused by system malfunction

To request a refund, you must contact us within 7 days of the charge.

4. Refund Request Process

To request a refund, please email:

📧 support@genvocals.com

Include:

  • Registered email address
  • Transaction ID or payment receipt
  • Reason for the refund request

Refund requests are reviewed within 5–7 business days.

5. Refund Method & Processing Time

  • Approved refunds will be processed to the original payment method
  • Processing time may vary depending on your bank or payment provider
  • GenVocals is not responsible for delays caused by third-party payment processors

6. Plan Changes & Downgrades

If you upgrade or downgrade your subscription:

  • Changes take effect immediately or at the next billing cycle, depending on the plan
  • Any unused portion of the current plan is generally not refundable

7. Free Trials (If Applicable)

If GenVocals offers a free trial:

  • No charges will apply during the trial period
  • You must cancel before the trial ends to avoid being charged
  • Trial fees are not refundable once converted into a paid subscription

8. Abuse & Chargebacks

  • Initiating unjustified chargebacks may result in account suspension
  • We encourage users to contact our support team before filing disputes
  • Abuse of the refund policy may lead to service termination

9. Changes to This Policy

GenVocals reserves the right to update or modify this Cancellation & Refund Policy at any time. Changes will be posted on this page with an updated revision date.

Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Information

For cancellation or refund-related questions, contact us at:

📧 Email: support@genvocals.com
🌐 Website: https://www.genvocals.com

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