At GenVocals, we are committed to providing reliable, transparent, and responsive support to all our users. If you need help using our text-to-speech platform or have questions about your account, payments, or services, our support team is here to assist you.
How Can We Help You?
Our customer support covers assistance related to:
- Text to speech conversion issues
- Voice quality or audio generation problems
- Account access and login support
- Subscription plans and billing questions
- Payment and invoice queries
- Feature usage and platform guidance
- Feedback, suggestions, or bug reports
Contact Customer Support
You can reach our support team using the following methods:
📧 Email Support
Email: support@genvocals.com
We usually respond within 24–48 business hours.
📝 Support Request Form
You can submit your query through our website contact form:
https://www.genvocals.com/contact
Please include:
- Your registered email address
- A brief description of the issue
- Screenshots or audio samples (if applicable)
This helps us resolve your issue faster.
Billing & Payment Support
For questions related to:
- Subscription charges
- Failed or duplicate payments
- Invoice requests
- Refund or cancellation queries
Please email us at support@genvocals.com with your registered email and transaction details.
Account & Subscription Management
Users can manage their account and subscription directly from their GenVocals dashboard, including:
- Viewing plan details
- Upgrading or downgrading subscriptions
- Cancelling subscriptions
If you face any difficulty, contact our support team for assistance.
Refund & Cancellation Policy
Refunds and cancellations are handled according to our published Refund Policy and Terms of Service.
For any clarification, please contact our support team before initiating a dispute.
Business Hours
Our customer support team operates during:
Monday to Friday
10:00 AM – 6:00 PM (IST)
We do our best to respond to all queries promptly.
Our Commitment to You
At GenVocals, we believe in:
- Transparent communication
- Fair billing practices
- Reliable customer support
- Secure and ethical payment handling
Your trust matters to us, and we continuously work to improve our service and support experience.
Company Information
Company Name: GenVocals
Website: https://www.genvocals.com
Service: Online AI Text-to-Speech Platform